1. Overview
BharatGeoTag is a local-first application. The photos you capture, the projects you create, your custom stamp templates and your company branding all live on your device inside the application's private documents directory. We do not operate a server that mirrors this data, so most "deletion" simply means removing it from your phone.
This page walks you through every deletion path: the in-app Erase my data action, the limited data held on Google / Apple infrastructure (for Pro purchases), and how to write to us for any further request.
2. In-app "Erase my data" (recommended)
The fastest and most complete way to delete the data BharatGeoTag holds for you is the Erase my data action built into the app. It uses the DataWipeService to atomically delete every file under the app's documents directory and reset every repository to its in-memory defaults.
Steps
- Open the app. Launch BharatGeoTag from your home screen.
- Go to Settings. Tap the gear icon in the All Tools list on the home screen.
- Open the Privacy group. Scroll to the Privacy section.
- Tap "Erase my data". A confirmation dialog explains exactly what will be deleted. Read it carefully.
- Confirm. Tap Erase. The action runs a serialised wipe; a snack-bar confirms when it is complete.
3. What Gets Deleted
When you run Erase my data, the following items are removed from your device:
| Data category | Files / locations affected |
|---|---|
| Stamped & original photos | photos/, photos/stamped/, photos/originals/ — including their EXIF and Plus Codes. |
| Field Visits | visits.json + per-visit photo references. |
| Site Inspections | inspections.json + per-inspection photo references. |
| Property Inspections | property_inspections.json + per-inspection photo references. |
| Projects | projects.json + colour tags, linked records and the project accent palette state. |
| Custom fields | custom_fields.json. |
| User stamp templates | Every user_templates/<id>.json + thumbnail. |
| Company branding | company_branding.json + uploaded logo image. |
| Gallery metadata | gallery.json, custom photo names, favourites and project links. |
| Settings & preferences | Camera preferences, GPS preferences, map settings, weather settings, storage preferences, privacy share preferences, map_snapshot_settings.json. |
| Onboarding state | onboarding.json — the splash screen will show the tutorial again after the next launch. |
| Export quota state | export_quota.json (free-tier counter resets to zero). |
| Thumbnails cache | The cached thumbnails regenerated by ThumbnailService. |
4. What We Retain & Why
A small set of records is not removed by Erase my data, because doing so would either break the Service, conflict with our legal obligations, or simply fall outside our reach:
| Item | Reason | How to remove it |
|---|---|---|
| Pro entitlement in platform secure storage | Kept so you don't lose access if you later re-install or sign in on a new device. Encrypted at rest by the OS (Android Keystore / iOS Keychain / Linux libsecret / Windows DPAPI). | Use Restore purchases from the Pro screen, then sign out. See §6 below. |
| Files you already shared or exported | Once you tap Share, a copy leaves your device through the OS share sheet. We have no further copy. | Delete from the recipient app (e.g. WhatsApp, Gmail, Files). |
| Backup copies made by the OS | Some Android OEMs auto-back-up app data to Google Drive or a vendor cloud. We do not control those copies. | Disable BharatGeoTag from your phone's Backup settings, or wipe the backup. |
| Device caches managed by the OS | System thumbnails, recent-apps snapshots, etc. | Clear app cache from Settings → Apps → BharatGeoTag → Storage → Clear cache. |
| Tax invoices for Pro purchases | Required to be retained by Indian tax law (typically 6 years from the financial year-end). | These are issued by Google Play / Apple, not by us. Email support@trivartha.com for a copy of any invoice we have forwarded. |
5. Cloud-side / Play Store Data
BharatGeoTag does not maintain its own cloud backend. The only server-side records that exist for you are:
- Google Play Developer API — when you purchase BharatGeoTag Pro, Google retains the anonymised product ID, purchase token and signed receipt. We use these only to verify your entitlement during a restore. You can request Google to delete your purchase history via your Google Account settings.
- Apple App Store / StoreKit — the equivalent on iOS, controlled from your Apple ID.
- Support emails — if you wrote to support@trivartha.com, your message and our replies are stored in our email provider's mailbox.
You can request deletion of any of the above by emailing us — see §6.
6. Requesting Further Deletion
If you would like us to act on data that Erase my data cannot reach (for example, the support email thread, or a Pro entitlement you want wiped before re-installing on a different account), email support@trivartha.com from the address you originally contacted us with, and include:
- The email address tied to the data you want erased.
- The approximate date and subject of the communication (if requesting deletion of an email thread).
- The Google Play order ID or App Store order ID (if requesting deletion of a purchase record).
- A one-line statement that you are the Data Principal or their authorised nominee.
We may need to verify your identity before acting, to prevent unauthorised deletion requests — a standard requirement under §10 of the DPDP Act.
7. Timelines
- In-app Erase my data: completes in seconds.
- Manual requests to Trivartha: acknowledged within 7 days, completed within 15 days (DPDP Act §8(7)).
- Google Play / Apple Store purchase records: governed by their respective timelines (typically 30–90 days after your request).
8. Contact
Grievance Officer
Jai Prakash Verma — Partner
Trivartha
Email: support@trivartha.com
Phone: +91-8433668083
Website: https://bharatgeotag.trivartha.com
If you are not satisfied with our response, you may escalate to the Data Protection Board of India under §27 of the DPDP Act, 2023.